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User privacy and the protection of personal data are top priorities for BANKEI. This section outlines how data is collected, used, stored, and protected on the platform, in compliance with applicable laws, including the Brazilian General Data Protection Law (LGPD) and other relevant regulations.
Personal Data Collection
Data Collected:
The platform collects various types of personal data from users, including but not limited to: name, CPF (individual taxpayer registry number), email address, phone number, banking information, and financial transaction data. Additionally, browsing and platform usage data may be collected, such as IP address, geographic location, device details, and facial images for account verification.
Data Sources:
Data is collected directly from users during the registration process, while using the platform’s services, and through automated data collection technologies such as cookies and other tracking tools.
Purpose of Data Processing
Service Provision:
Personal data is used to enable user registration, authenticate platform access, carry out transactions, and provide technical and operational support. It is also used to send notifications and important communications regarding platform usage.
Service Improvement:
Collected data may be used to analyze user behavior on the platform, identify improvement opportunities, and personalize user experience by offering tailored services and relevant content.
Legal Compliance:
BANKEI may use personal data to comply with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) measures, internal audits, and communication with competent authorities.
Data Sharing
With Third Parties:
BANKEI may share personal data with third-party service providers that assist in operating the platform, including payment processors, IT service providers, and security vendors. These parties are contractually required to safeguard the data and use it solely for agreed purposes.
With Authorities:
In accordance with applicable law, BANKEI may share personal data with governmental or regulatory authorities when requested or to fulfill legal obligations, such as tax compliance or AML investigations.
International Data Transfers:
If personal data must be transferred outside of the country, BANKEI ensures such transfers comply with legal requirements and that the data is subject to an adequate level of protection in the destination country.
Data Security
Protection Measures:
BANKEI implements a range of security measures to protect users’ personal data, including data encryption, firewalls, strict access controls, and continuous monitoring for suspicious activity. These measures aim to prevent unauthorized access, alteration, disclosure, or destruction of data.
User Responsibility:
While BANKEI is committed to protecting personal data, users are also responsible for adopting safe practices, such as keeping login credentials confidential and avoiding the use of public or unsecured networks to access the platform.
User Rights
Access and Correction:
Users have the right to access the personal data held by BANKEI and to request correction of inaccurate or outdated information. Such requests can be submitted through the designated communication channel provided in this policy.
Data Deletion:
Users may request the deletion of their personal data. Deletion is subject to data not being required for legal compliance or service provision. In such cases, the user account will be canceled. BANKEI may retain certain data as required to fulfill legal and regulatory obligations.
Consent Withdrawal:
Users have the right to withdraw their consent when data processing is based on consent. Withdrawal may restrict or prevent access to certain services or result in account termination.
Data Storage
Retention Period:
Personal data will be retained by BANKEI for the duration necessary to fulfill the purposes for which it was collected, including legal, contractual, and transactional obligations. After this period, the data will be securely deleted unless another legal basis justifies retention.
Backups and Recovery:
BANKEI performs regular backups of stored data and implements recovery procedures to ensure service continuity in the event of technical failures or security incidents.
Privacy Policy Updates
Policy Changes:
BANKEI reserves the right to update this privacy policy at any time, especially to reflect new legal requirements or changes in data protection practices. The updated policy will be made available on the platform.
Acceptance of Changes:
Continued use of the platform after any policy changes will be deemed as acceptance. If the user disagrees with the changes, they should stop using the platform and request account deletion.
Contact and Inquiries
Support Channel:
If users have questions about this privacy policy or how their personal data is handled, they may contact BANKEI through the support channel provided on the platform and in this policy.
User privacy and data protection are core principles at BANKEI. All efforts are made to ensure that data is handled with the utmost care and security. By using the platform, users agree to this privacy policy and consent to the processing of their personal data as described.
