Relacionados:
Seleção de capítulos:
The privacy of users and the protection of their personal data are top priorities for BANKEI. This policy describes how data is collected, used, stored, and protected within the platform, in accordance with applicable legislation, including the Brazilian General Data Protection Law (LGPD) and other relevant regulations.
Collection of Personal Data
Data Collected:
The platform collects various types of personal data from users, including but not limited to: full name, taxpayer identification number (CPF), email address, phone number, banking information, and financial transaction data. Additionally, browsing and usage data may also be collected, such as IP address, geographic location, device information, and facial images for registration validation.
Data Collection Sources:
Personal data is collected directly from the user during the registration process and while using the platform's services. Data may also be collected automatically through technologies such as cookies and other tracking tools.
Purposes for Data Processing
Service Provision:
Personal data is used to enable user registration, authenticate platform access, process transactions, and provide technical and operational support. Data is also used to send important notifications and communications regarding platform use.
Service Improvement:
Collected data may be used to analyze user behavior on the platform, identify areas for improvement, and personalize the user experience by offering relevant content and service recommendations.
Legal Compliance:
BANKEI may use personal data to comply with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing measures, internal audits, and communication with competent authorities.
Data Sharing
With Third Parties:
BANKEI may share personal data with third-party service providers that support the platform’s operations, including payment processors, IT service providers, and security vendors. These third parties are required to protect the shared data and use it only for the agreed purposes.
With Authorities:
In compliance with applicable law, BANKEI may share personal data with government or regulatory authorities when required or necessary to meet legal obligations, such as tax requirements or investigations related to anti-money laundering.
International Data Transfers:
If it becomes necessary to transfer personal data outside the country, BANKEI ensures that such transfers comply with applicable legal requirements and that the data is subject to adequate protection in the destination country.
Data Security
Protection Measures:
BANKEI adopts a range of security measures to safeguard users’ personal data, including data encryption, firewalls, strict access controls, and continuous monitoring of suspicious activities. These measures aim to prevent unauthorized access, alteration, disclosure, or destruction of data.
User Responsibility:
While BANKEI is committed to protecting personal data, users are also responsible for adopting safe practices, such as keeping their access credentials confidential and avoiding the use of public or insecure networks to access the platform.
User Rights
Access and Correction:
Users have the right to access the personal data held by BANKEI and request the correction of any inaccurate or outdated information. These requests can be made through the specific channel indicated in this policy.
Data Deletion:
Users may request the deletion of their personal data, subject to limitations where such deletion interferes with legal obligations or the provision of contracted services. In such cases, the user’s account will be canceled. BANKEI may retain certain data for the time necessary to fulfill its legal and regulatory obligations.
Withdrawal of Consent:
Users have the right to withdraw their consent for data processing when such processing is based on consent. Withdrawal of consent may limit or prevent access to certain platform services or result in account cancellation.
Data Storage
Retention Period:
Personal data will be stored by BANKEI for the period necessary to fulfill the purposes for which it was collected, including legal, contractual, and transactional protection obligations. After this period, data will be securely deleted, unless a legal justification exists for its continued storage.
Backups and Data Recovery:
BANKEI performs regular backups of data stored on the platform and implements data recovery procedures to ensure service continuity in the event of technical failures or security incidents.
Updates to the Privacy Policy
Policy Changes:
BANKEI reserves the right to update this privacy policy at any time, particularly to meet new legal requirements or to reflect changes in data protection practices. The updated version will be made available on the platform.
Acceptance of Changes:
Continued use of the platform following any changes to the privacy policy will be considered as acceptance of those changes. If the user does not agree with the modifications, they must cease using the platform and request account deletion.
Contact and Inquiries
Support Channel:
If users have any questions regarding this privacy policy or the processing of their personal data, they may contact BANKEI through the support channel indicated on the platform and in this policy.
The privacy and protection of user data are fundamental principles for BANKEI. Every effort is made to ensure that data is handled with the utmost care and security. By using the platform, the user agrees to the terms of this privacy policy and consents to the processing of their personal data as described herein.
